From Ruins band logo consisting of a stylised letter 'F' and letter 'R'.


Frequently Asked Questions

What is your Refunds, Returns or Exchanges Policy?

Our merch supplier – Printify – is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

However, in the case of a damaged product or a manufacturing error, a free replacement or a refund can be arranged if you contact us within 30 days of product delivery. Full details of our return, refund and exchange policy can be viewed here.

What shipping options do you offer?

All items are shipped directly from the printing company. The shipping methods and rates are set by Printify and are therefore out of our control and subject to change.

Printify currently offer two shipping options: Standard, and Priority Express.

Standard delivery items are typically manufactured and shipped within 5 working days.

Priority Express items are typically manufactured and shipped in 2-3 working days.

All customers will receive email updates from Printify at each step of the fulfilment process and a tracking number when the order has been shipped.

Do you ship to my country?

Our shipping provider currently ships to most destinatinations worldwide with a few exceptions – Guadeloupe, North Korea, Ukraine and Russia.

How can I pay for my order?

Our payment processor – Stripe – accepts most major debit and credit cards. You can also pay for an order using Google Pay.