Privacy Policy

We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable legislation. This Privacy Policy outlines how we collect, use, and protect your information when you use our website.

1. Who We Are

From Ruins, referred to as “we”, “us”, or “our” in this policy, is the data controller responsible for your personal information collected through this website.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: enquiries@fromruins.com

2. What Data We Collect

We collect and process the following types of personal data:

• Contact Information: Name, email address (via contact form).

• Technical Data: IP address, browser type and version, operating system, and information about your visit (via cookies and analytics).

• Usage Data: Pages viewed, time spent on the site, navigation patterns.

3. How We Collect Your Data

Your data may be collected through:

• Contact/Enquiry Forms: When you fill out our contact forms, we collect the information you provide so that we can respond to your enquiry.

• Cookies: Used to track user activity and improve functionality.

• Third-party Integrations: Services like Google Analytics and social media plugins may collect limited personal data (see sections below).

4. How We Use Your Data

We process your personal data for the following purposes:

Your data will not be sold or shared with third parties for marketing purposes.

5. Data Retention

• Enquiry Form Data: Retained for up to 12 months after the enquiry has been resolved, unless a longer retention period is required for legal or contractual reasons.

• Analytics Data: Retained according to Google’s default retention period, unless otherwise configured.

You can request deletion of your data at any time by contacting us (see section 1).

6. Who Has Access to Your Data

• Access to your personal data is limited to:

  • Authorised members of our team

  • Our web hosting and IT providers (only where necessary and under contract)

  • Third-party processors like Google Analytics and social media platforms (see below)

  All third-party providers are required to adhere to data protection regulations and have data processing agreements in place with us where appropriate.

7. Third-Party Services

Google Analytics

We use Google Analytics to collect anonymised information about website usage. This data helps us understand visitor behaviour to improve user experience. No personal identifiers (e.g., name or email) are collected.

You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

Social Media Plugins

This site may include features from platforms such as Facebook or Instagram. These plugins may collect your IP address and the pages you visit. They may also set cookies. Use of these features is subject to the privacy policies of the respective platforms.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent where processing is based on consent

• Object to or restrict certain types of processing

• Lodge a complaint with the Information Commissioner’s Office (ICO)

For any of the above, please contact us using the details in section 1.

9. Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. Data transmitted via enquiry forms is encrypted and securely stored.

10. Updates to This Policy

This Privacy Policy may be updated from time to time. We encourage you to review it periodically. The “last updated” date at the bottom of this page reflects the most recent changes.

Last updated: 14/05/2025